Noble Horizons’ efforts to keep families close through the pandemic recognized by Connecticut’s Department of Aging and Disability

Noble Horizons has worked hard to keep families close throughout pandemic. We are proud to announce that the visitation center designed and constructed by members of the Noble team to allow safe family visits during the pandemic will be featured in the Best Practices section of the State of Connecticut's Department of Aging and Disability Services Silver Panther summer newsletter.  

It is the “Noble Way” to foresee and address the needs of our residents and their families. To this end we constructed a Covid-safe visitation area by utilizing a pre-existing patio. A plexi-glass enclosed porch-like structure was designed and built by our maintenance team. It has the welcoming appearance of a countryside bistro. This new building allows us to keep the residents safe within Noble Horizons while the visitors stay outside of the porch area. Even with the plexi-glass barrier, 6 feet of social distance is maintained.

To ensure a safe environment for visits a detailed procedure was created. We developed a step-by-step process starting with a phone call to the family visitor. Careful instructions on where to park and when to arrive at the screening tent are outlined. It is explained that no contact and no exchange of goods or gifts can take place. Upon arrival visitors temperatures are taken and a Covid-19 questionnaire is completed and signed by each individual. All questionnaires are maintained in the unlikely event contact tracing is necessary.

The visitors are required to wear a mask which we provide if needed. Hand sanitizer is also available. The residents are brought to the visitation area also wearing their masks.

Time is allotted between each scheduled visit to thoroughly clean and sanitize the areas used by both visitors and residents.

One concern that proved challenging was the inability to clearly hear one another. To solve this dilemma we now use two “1-to-1 Communicators” with microphones and headsets available on each side of the plexi-glass. They too are sanitized between each visit.

Feedback from families and residents has been positive. Gratitude is expressed for our attention to cleanliness, safety, and for providing the opportunity for friends and loved ones to have an ‘in-person’ visit during these unprecedented times.

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