Laurie Frey: Attention to Detail Serves Residents and Noble Team Members
When you ask Laurie Frey what she does at Noble Horizons you quickly realize there is very little she doesn’t do. From personnel to housekeeping, laundry to the reception desk, Laurie Frey does it all ... with boundless energy, an infectious smile and a deep fondness for Noble residents and their families. “I like to do different things, and I love to do anything that brings me in contact with the residents. I enjoy having a bond with them.”
Laurie loves working with others and coordinating minute details. As the Personnel Director, she visits schools that offer health and medical training and attends recruitment fairs where she proudly talks about Noble’s excellent work environment and the extensive benefits it offers.
“I tell prospective employees what a great place Noble is to work. We take pride in the care we provide. I ask them to imagine that residents are their loved ones and think about what kind of care they’d want them to receive. Wouldn’t they want their loved one to be in a place where they can thrive, a place like Noble?”
When not ushering new employees through the hiring process, Laurie is overseeing the laundry and housekeeping team about whom she gushes, “Our team is the best. They don’t complain and do what needs to be done--especially during COVID. And they work together. If someone needs help or is running behind, we all pitch in, including me.”
Laurie’s jack-of-all-trades approach is easily her most important skill, especially during COVID. She stands in for the regular volunteers who normally run the Country Store so residents can shop; she helps manage family visits, and the many protocols required to keep everyone safe. She serves meals when needed and is one of the friendly voices at the other end of a phone call to Noble. “What I do is very diverse. I’m used to pitching in where needed,” explains Laurie.
She is also part of the Concierge Program launched under administrator, Bill Pond. “When a new resident arrives, they are assigned to one of the department heads. That includes me. It’s our job to make sure they feel welcome.” She continues, “We visit them in their room, introduce ourselves, and give them our direct contact information. We also check in with them daily to see how they’re settling in. Residents know there’s a person they can reach out to. It helps us get to know the residents and make sure they’re feeling welcome.”
Laurie personifies the level of commitment in Noble employees, “We put the resident first. We’re all here for the same reason--the residents. There is no divide between office staff and healthcare staff. We’re all one team, and if a resident needs something, I’ll do it.”